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Office Policies

CANCELLATION POLICY

Please be advised our office hours are Monday-Thursday. We are closed on Friday, Saturday & Sunday.

Our goal is to provide high quality care to our patients and respect their schedule as well. In fairness to other patients, and the office staff, we require a 2-business day notice when changing or cancelling an appointment.

Due to COVID we are encouraging all patients to reschedule their appointment if you are not feeling well or if you have had a direct exposure to the COVID-19 virus with a waived cancellation fee, please let us know at the time of rescheduling the reason you are rescheduling so your chart can be properly noted.

ALL SURGICAL & SEDATION APPOINTMENTS ARE SUBJECTED TO A SEPERATE CONFIRMATION & CANCELLATION POLICY.

When you schedule an appointment, we reserve that time and prepare in anticipation of serving you. As a courtesy, we do reminder confirmations via phone calls, email & text messages.

If you should need to reschedule, we kindly request that you contact us with a 2-business day notice. We understand that conflicts arise; however failing your appointment or cancelling without adequate notice may result in a charge of $50.00 per 1 hour.

Patients who continue to no-show and/or cancel without notice, more than 2x may be required to pre-pay their visit or will be dismissed from the practice and asked to find another dentist.

Any patient who is late may be considered a “no show” for their appointment and may need to be rescheduled and a fee will be charged.


FINANCIAL POLICY

Please be advised all patient balances are due immediately after treatment is rendered. Please ask us prior to treatment if you are interested in learning about our third party financing through Care Credit, which may allow you to finance your treatment in low monthly payments upon credit approval.

We welcome all payments by cash, check or credit card. We take Visa, Master Card, Discover & American Express.

Should a balance accrue on the account, a statement will be sent and payment is to be made, in full, by the date on the statement. If payment is not paid within 30 days, interest will be applied to the entire account balance. A revised statement with the new account balance, payable immediately, will be sent. If an account balance goes past 90 days, it will be referred to our collection agency.

A returned check fee of $25.00 will be applied and must be payable from you for each check payment returned to us by your bank.

Dental insurance is a contract between the patient, their employer (if applicable) and the insurance provider. Submitting claims for payment to the insurance provider is a courtesy provided by the dentist, not an obligation. Ultimately, I am responsible for any treatment that is unpaid by the insurance provider.

If there is dental insurance on the account, I understand that Kenney Dental has established the patient balance based on the information I have provided. Final treatment payment is subject to the terms and conditions of my insurance provider on the date of service. As such, until payment is received from my insurance provider, no patient payment is final.

Estimates and treatment plans are based upon information gained from the examination. As with any dental treatment, there may be unforeseen treatment adjustments and/or complications. This is a preliminary estimate only and lab charges (if applicable) have been estimated and included total.

Estimates do not take into consideration any money that was billed toward my financial maximum or treatment limits that may have been used at other dental offices.

As with any dental treatment, there may be unforeseen treatment adjustments and/or complications. Kenney Dental will make an effort to anticipate any changes in the treatment plan and advise me at that time. However, such events are unpredictable. Likewise, the timing or spacing of appointments may need to be modified as needed to accomplish the best result possible.